Frequently Asked Questions
Do I bring
my Pets food ... ?
Our goal is to keep your pets stay as normal as possible.
Please bring only the amount of food you think your pet will need.
It should be labeled and in an air tight container.
We do not have room to store large bags of food.
We will feed the raw diet providing you bring each meal bagged and ready to serve.
There is a $1.00 a day extra charge for this service.
Can I bring
my dog's bed and toys?
We are sorry but we cannot accept large stuffed beds of any kind.
Toys are fine as long as they are large enough to not be washed down the drains.
Top Dog, however, is not responsible for lost or destroyed toys and bedding.
What if my dog requires medication?
Medications that can be mixed in the food or that the dog will willing eat will be administered at no additional charge.
All other medication will incur an additional charge of $1.00 per day.
Please label all medications clearly and include what the medication is for.
How do I
find out what vaccinations my Pet has had... ?
You may bring a copy with you or have your vet call the kennel and verify the shot records.
Required Shots: DHPP and Rabies.
Bordetella is given at your discretion, however, the kennel is not responsible if your dog has or hasn't had the bordetella shot since the shot only covers 3 of the known 24 strains of bordetella.
Read about the new vaccine protocols and discuss it with your vet prior to your visit.
For the protection of all borders, we do not allow any pet to stay at TOP DOG if vaccinations are not current to the new vaccine protocol.
However, we do honor the new vaccine recommendation of every 3 years.
There are no exceptions to this policy.
Can you pick
up or deliver my pet?
Let us know if you would be interested in this service.
What if I
arrive outside posted hours for check-in and out?
Inadequate "down time" can cause a variety of problems for our guests including nervousness, destructive behavior, poor appetite, diarrhea, excessive shedding, etc.
Our rest periods are therefore a crucial part of maintaining a stress-free atmosphere.
Since we are an owner operated
7-day a week operation, it also allows US time for relaxation as well.
Are you open
There is a $2.00 a day rate increase over all major holidays with a minimum 3 day stay.
The rate increase applies to the day of the holiday, the day before and the day after.
You may pick up and drop off during our regular hours, however all pets are charged a full days board for holidays.
Major holidays include Memorial day, Easter, Spring and Fall Break, 4th of July, Labor Day, Thanksgiving, Christmas and New Years
will my dog get to go outside ... ?
If you are concerned that your dog won't eliminate in his outdoor run, please discuss it with us during check in, and schedule him daily playtime.
For a small additional daily charge he may go out to our large fenced in play yards to play.
kennels under cover or outside ...?
The kennel is insulated which keeps them cool in Summer and warm in Winter.
Each kennel has it's own private attached outdoor run which is securely locked, and nicely shaded.
The kennel is heated and air-conditioned.
My dog has never boarded before ...or has had a bad boarding experience before...?
The schipperkes living here at Top Dog are happy and content.
This offers your pet a good environment to come into.
Rest assured if your dog requires it, we will give him lots of reassurance and extra hugs!
Consider bringing the dog in to board just for the day prior to his longer stay.
Leave your pet in a happy, calm and confident manner.
All pets are checked upon entering the kennel.
If parasites are found, the pet will be bathed and dipped and the charge added to the boarding bill.
the pet is extremely matted or dirty, it will be groomed and the charge added to
the boarding bill. This helps us keep a clean kennel!